Privacy Policy

This Privacy Policy demonstrates our commitment to safeguarding the privacy of personal and sensitive data that we handle through our in-person and online services, platforms, and applications (collectively referred to as Services). We value your privacy and are dedicated to protecting it in compliance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs). We are also subject to state and territory laws such as the Health Records Act 2001 (Vic), Health Records (Privacy and Access) Act 1997 (ACT), and the Health Records and Information Privacy Act 2002 (NSW), along with any relevant privacy codes (collectively referred to as Privacy Laws). In this Privacy Policy, "we," "us," or "our" refers to Facere Australia Pty Ltd ACN 670 264 687.

This Privacy Policy details how we collect, use, disclose, and store your personal information and informs you of your rights to access that information. This Privacy Policy governs our obligations regarding information handling in Australia.

1. Personal Information

'Personal information' as the meaning given in the Privacy Act as the information or an opinion about an identifiable individual or an individual who can be reasonably identified regardless of its truth or form.

'Health information' has the meaning given in the Privacy Act as any personal information about a person's health, including an illness, disability or injury including:
  • Notes of your symptoms or diagnosis
  • Information about a health service you have had or will receive
  • Specialist reports and test results
  • Prescriptions and other pharmaceutical purchases
  • Dental records
  • Your genetic information
  • Your wishes about future health services
  • Your wishes about potential organ donation
  • Appointment and billing details
  • Any other personal information about you when a health service provider collects it

2. Identifying Information

Identifying information includes unique identifiers such as your Social Security number or driver's license number.
This information helps us ensure that we are dealing with the correct individual.

3. Information We Collect

'Information we collect' about you depends on your interactions with us and may include:
  • Identifiers such as your name, date of birth, contact details, and nationality
  • Your employment information and information about your educational background
  • Your practitioner number if you are a healthcare service provider
  • Invoices related to services provided by a Practice
  • Your preferences and/or opinions on our Services
  • Information you provide to us through customer surveys
  • Details of Services we have provided to you and/or that you have inquired about, and our response to you
  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • Information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider
  • Additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media accounts, and/or accounts from which you permit us to collect information
  • Information contained in any communications between you and us
  • Any other personal information requested by us and/or provided by you or a third party
  • Health information if applicable
We may collect, use, disclose, and store your personal information directly from you or from third parties, including your healthcare service providers and/or a Practice or your employer if you are a healthcare service provider.

5. Collection, Use, and Disclosure of Personal Information

When using our Services, you will be asked to provide your personal and sensitive information, including health information. These data may be collected online, whether through IP addresses, navigation data, cookies, or information we provide when filling out forms. We will only collect your personal and sensitive information, including health information if it is necessary to facilitate your use of our Services and communicate health information to healthcare service providers or to medical centres you register with as a patient (Practice), following your directions.
We collect your personal and sensitive information, including health information only for the primary purpose of providing Services to you or by facilitating the provision of health services to you by third party providers. We may also use your personal and sensitive information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We may collect, hold, use, and store your personal information when:
  • you or another person on your behalf (including your healthcare service providers and/or any Practice if you are a patient, or your employer if you are a healthcare service provider) provides it to us or enters it into our Services;
  • medical documents are sent to a healthcare service provider involved in your care using our Services;
  • our Services are used to arrange healthcare services for you; and
  • you provide your personal information or health information through communications with us.
We may collect, hold, use, and disclose personal information for the following purposes:
  • to enable you to access and use our Services, applications, and associated social media platforms;
  • to enable you to use our Services to connect with healthcare service providers and/or any Practices available to provide healthcare services to you;
  • to contact and communicate with you;
  • to provide you with access to a secure platform to participate in telehealth services provided to you by your doctor;
  • to provide you with access to your medical documents;
  • to arrange for healthcare services to be provided to you;
  • to contact and communicate with, and send your medical documents to third parties as reasonably necessary for your use of our Services;
  • for our internal record keeping and administrative purposes;
  • for analytics, market research, and business development, including to operate and improve our Services;
  • to offer additional benefits to you; and
  • to comply with our legal obligations and resolve any disputes that we may have.
You can contact us if you wish to request access to, or update your personal and sensitive information we hold about you. We may not always grant you access to your personal and sensitive information you have requested, such as where:
  • we no longer retain or use the information and have destroyed or de-identified it;
  • providing access would be unlawful;
  • we are required under Privacy Laws to deny the access;
  • providing such access would compromise the privacy of others; or
  • we have been unable to identify you.

5. Collection, Use, and Disclosure of Personal Information

When using our Services, you will be asked to provide your personal and sensitive information, including health information. These data may be collected online, whether through IP addresses, navigation data, cookies, or information we provide when filling out forms. We will only collect your personal and sensitive information, including health information if it is necessary to facilitate your use of our Services and communicate health information to healthcare service providers or to medical centres you register with as a patient (Practice), following your directions.
We collect your personal and sensitive information, including health information only for the primary purpose of providing Services to you or by facilitating the provision of health services to you by third party providers. We may also use your personal and sensitive information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We may collect, hold, use, and store your personal information when:
  • you or another person on your behalf (including your healthcare service providers and/or any Practice if you are a patient, or your employer if you are a healthcare service provider) provides it to us or enters it into our Services;
  • medical documents are sent to a healthcare service provider involved in your care using our Services;
  • our Services are used to arrange healthcare services for you; and
  • you provide your personal information or health information through communications with us.
We may collect, hold, use, and disclose personal information for the following purposes:
  • to enable you to access and use our Services, applications, and associated social media platforms;
  • to enable you to use our Services to connect with healthcare service providers and/or any Practices available to provide healthcare services to you;
  • to contact and communicate with you;
  • to provide you with access to a secure platform to participate in telehealth services provided to you by your doctor;
  • to provide you with access to your medical documents;
  • to arrange for healthcare services to be provided to you;
  • to contact and communicate with, and send your medical documents to third parties as reasonably necessary for your use of our Services;
  • for our internal record keeping and administrative purposes;
  • for analytics, market research, and business development, including to operate and improve our Services;
  • to offer additional benefits to you; and
  • to comply with our legal obligations and resolve any disputes that we may have.
You can contact us if you wish to request access to, or update your personal and sensitive information we hold about you. We may not always grant you access to your personal and sensitive information you have requested, such as where:
  • we no longer retain or use the information and have destroyed or de-identified it;
  • providing access would be unlawful;
  • we are required under Privacy Laws to deny the access;
  • providing such access would compromise the privacy of others; or
  • we have been unable to identify you.

6. Overseas Recipients

We do not share your personal information with third parties outside of Australia (Overseas Recipients). We will notify you if our practices ever change in this regard.

7. When and How We Dispose of Your Information

We retain your personal information for as long as required to provide the Services and to comply with Privacy Laws. When we no longer require your personal information, we may destroy or permanently de-identify it. Accordingly, if you request access to your old personal information, we may not be able to provide you with your records where they have been destroyed or de-identified."

8. Storage and Security

We are committed to ensuring that the personal and sensitive information, including health information we collect is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure in accordance with best practice compliance standards.
We cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the information we collect will not be disclosed inconsistently with this Privacy Policy."

9. Your Rights and Control Over Your Information

Third Parties:
Information from third parties: If we receive personal information about you from a third party, we will protect it as outlined in this Privacy Policy. If you are a third party providing personal or sensitive information about someone else, you represent and warrant that you have the person's consent to provide the personal information to us. Where personal information is received from a third party about you, or you are providing personal information about someone else, we may require authorization from the individual to whom the information relates.
Restrict:
You may choose to restrict the collection or use of your personal information in relation to direct marketing. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access:
  • You may request details of the personal information that we hold about you by contacting us using the details below. We will deal with your request within a reasonable amount of time.
  • When you contact us to request access to your personal information, we will need to identify you. An administrative fee may be payable by you for the provision of such information. In certain circumstances, as set out in the relevant law, we may refuse to provide you with personal information that we hold about you. In this case, we will provide you with a written notice that sets out the reasons for the refusal and the relevant Privacy Laws that we rely upon to refuse access.

11. Privacy Policy Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website and/or our Services. We recommend you check our website and Services regularly to ensure that you are aware of our current Privacy Policy.

12. Contact Us

For any questions regarding this Privacy Policy, a complaint about how we handle your information, or wish to make an access request, please contact us at:
Privacy Officer
Facere Australia Pty Ltd
Email: info@facere.ai